About Warranty
LOOKING dashcam main units and cameras(lens) are covered by a one-year warranty. In the event of a malfunction occurring under normal use, please contact LOOKING customer service for guidance regarding repair or replacement procedures. The actual scope of warranty coverage remains subject to the specific product terms and official warranty policy.
LOOKING dashcam main units and camera lenses are covered by a 1-year warranty, while accessories such as power cables, charging cables, and mounts carry a 3-month warranty. For products with specific warranty terms, the official product warranty policy shall prevail.
If a malfunction occurs during the use of your LOOKING dashcam, we recommend identifying your product model and the specific issue before contacting LOOKING customer service. Our support team will help diagnose the problem and guide you through subsequent repair procedures. Products eligible under warranty will be repaired or replaced in accordance with the official after-sales policy.
If a malfunction occurs while using your LOOKING dashcam, we recommend confirming your product model and noting the specific issue before contacting LOOKING customer service. Our support team will assist with diagnosing the issue and provide guidance on repair arrangements. Products that meet warranty conditions will be repaired or replaced in accordance with the official after-sales procedure.
Accessories such as power cables, charging cables, and brackets have a three-month warranty. Contact LOOKING customer service if an accessory fails during the warranty period.
The main unit and camera have a one-year warranty, while accessories have a three-month warranty. Eligibility depends on the purchase date, product condition, and cause of failure. Contact customer service as soon as a problem occurs.
Please provide the model, proof of purchase or order information, a description of the fault, and the contact person’s name and phone number. Photos or videos of the problem can also help customer service diagnose it.
Yes. If your LOOKING dashcam malfunctions after the warranty period has expired, you may still contact customer service for assistance. Our support team will evaluate repair feasibility and provide an estimate of associated repair costs based on your product model, the reported issue, and actual inspection results. We recommend providing your purchase proof, model number and detailing the malfunction prior to sending the unit in for service, allowing our team to assist you more efficiently.
If a LOOKING dashcam malfunctions during the warranty period due to manufacturing defects or functional failures inherent to the product, you may request inspection and repair services under the company's warranty policy. However, free warranty coverage does not apply to damage caused by human error, external forces, improper usage, or other conditions outside the warranty terms. The final determination of warranty eligibility is subject to the official warranty policy and technical inspection results upon service.