LOOKING TECH USA INC

LOOKING TECH USA INC | Limited Warranty Policy

Effective / Last Updated: July 01, 2026

Important: This Limited Warranty applies to eligible LOOKING products serviced in the United States. It supplements, and does not replace, any rights that cannot be waived under applicable federal or state law.

1. Warranty Provider and Scope

LOOKING TECH USA INC ("LOOKING USA," "we," "us," or "our") administers this Limited Warranty for eligible LOOKING-branded products in the United States. This policy covers defects in materials and workmanship under normal, intended use during the applicable warranty period. It is not an insurance policy, service contract, accident-protection plan, or guarantee that recorded footage will always be available or usable.

Product design, manufacturing, original supply, firmware, labeling, and regulatory matters may be coordinated with LOOKING TECHNOLOGY CO., LTD. and other authorized suppliers. This allocation does not reduce any non-waivable rights a consumer may have against a seller, manufacturer, importer, or other responsible party under applicable law.

2. Eligible Products, Purchases, and Territory

Products purchased new from the LOOKING U.S. website, an official LOOKING Amazon storefront, LOOKING TECH USA INC, an authorized LOOKING dealer, an authorized installation partner, or another verifiable authorized channel.
Cash, check, and Zelle purchases are eligible when supported by a dated receipt, invoice, dealer warranty card, or other verifiable sales record.
Products originally purchased outside the United States may be reviewed for service if they were purchased from an official or authorized LOOKING channel and remain within the original warranty period. The customer is responsible for international shipping, customs duties, taxes, brokerage, and related charges unless required otherwise by law.
Secondhand products may retain the unused portion of the original warranty if the current owner provides the original proof of purchase, the product serial number, and a verifiable chain of ownership. The warranty does not restart or extend upon resale, gift, or transfer.
Products from unauthorized sellers, products with unverifiable origin, counterfeit products, and products with removed, altered, or defaced serial numbers are not eligible.

Warranty service is available throughout the United States. Shipping benefits described in this policy apply only as expressly stated; additional charges may apply outside the contiguous 48 states.

3. Applicable Warranty Period and Coverage

The applicable warranty period and coverage for each LOOKING product are stated in the warranty card included with the product and in any written warranty information provided by LOOKING or an authorized seller at or before the time of purchase.

Warranty periods and coverage may vary by product, country, region, sales channel, marketplace program, or promotional offer.

Eligible products sold by LOOKING TECH USA INC in the United States include a full two-year limited warranty at no additional charge upon completion of the required online product registration. This coverage
consists of one year of standard limited warranty coverage plus one additional year of limited warranty coverage provided free of charge. The two-year warranty period begins on the original purchase date,
regardless of when the online registration is completed.

No separate purchase is required for the additional year. Unless expressly stated otherwise in the applicable warranty card or written sales materials provided at or before purchase, no separate product registration is
required.

The warranty period begins on the original purchase date shown on valid proof of purchase. If proof of purchase is unavailable, LOOKING USA may determine eligibility using the applicable warranty card, serial number, shipment records, manufacturing information, dealer records, and the circumstances of the claim.
Approval without proof of purchase is discretionary except where applicable law requires otherwise.

If warranty information differs among documents, the applicable warranty card and written warranty information provided by LOOKING or the authorized seller at or before purchase will control, subject to any rights that cannot be waived under applicable law.

4. What This Limited Warranty Covers

Verified defects in materials or workmanship arising during normal and intended use.
A hardware failure that occurs while the product is operated, installed, maintained, and powered in accordance with the applicable user manual and installation instructions.
Parts and labor reasonably necessary to perform an approved warranty repair.

This warranty applies only to the product, component, and coverage expressly identified in the applicable warranty card and written warranty information provided at or before purchase. Coverage is subject to the
applicable warranty period and exclusions stated in those materials and in this policy.

5. Available Warranty Remedies

After confirming that a claim is covered, LOOKING USA may use the following remedies in this general order, as reasonably appropriate:

Repair the covered product or component.
Replace the defective part or component.
Replace the product with a new product of the same model.
Replace the product with a new product of equivalent or greater functional capability when the original model is unavailable.
Provide store credit or another remedy agreed to by LOOKING USA and the customer, or required by applicable law.

LOOKING USA does not use refurbished replacement products under this policy unless the customer separately agrees in writing after the claim arises. Any replacement may differ in color, packaging, minor cosmetic details, software version, or nonmaterial specifications, provided it offers substantially equivalent or better functionality.

A repaired or replacement product continues only for the remainder of the original applicable warranty period. The warranty does not restart. Time during which a qualifying product is delivered for warranty repair may be tolled or extended where required by applicable law.

If the same verified defect remains unresolved after two completed repair attempts, LOOKING USA will evaluate replacement with a new same-model or functionally equivalent product, subject to product availability and applicable law.

6. How to Request Warranty Service

Contact LOOKING Support at sales-dept@lookingtaiwan.com or 626-886-0171 during Monday-Friday, 10:00 a.m.-5:00 p.m. Pacific Time.
Provide the customer name, email address, phone number, order number or receipt, product model, serial number, purchase date, installation method, vehicle year/make/model, a detailed description of the issue, and requested photos, video, or diagnostic information.
Complete reasonable remote troubleshooting requested by support. This may include confirming power, settings, firmware version, memory card condition, wiring, fuse selection, installation location, and test results.
Receive written return instructions before shipping. A formal RMA number is not mandatory, but unauthorized or unidentified returns may be refused, delayed, or returned at the sender’s expense.
Back up and remove all memory cards, footage, personal information, passwords, and unrelated accessories unless support specifically instructs otherwise.
Pack the product securely and follow the provided shipping instructions.

The return address will be provided after the claim has been reviewed. Do not deliver products in person or ship products to a public company address without written authorization.

7. Shipping, Inspection Fees, and Unclaimed Products

The customer initially pays the cost of shipping the product to the designated service location.
If LOOKING USA confirms a covered warranty defect, LOOKING USA will reimburse reasonable
standard inbound shipping previously approved by support and will pay standard outbound shipping to a U.S. address.
Expedited shipping, special handling, international shipping, duties, taxes, brokerage, and shipping outside the contiguous United States may remain the customer’s responsibility unless support agrees otherwise in writing or applicable law requires otherwise.
If inspection finds no defect, finds a non-covered condition, or finds damage caused by installation, misuse, modification, accident, or another exclusion, LOOKING USA may charge a $35 diagnostic fee plus all return shipping and handling costs.
A customer must pay approved diagnostic, repair, shipping, or storage charges within seven (7) days after notice. If payment or shipping instructions are not received, LOOKING USA may continue to hold the product for a reasonable period and then treat it as unclaimed property as permitted by applicable law. LOOKING USA will not dispose of the product merely because seven days have passed.

Advance replacement is not available for ordinary online or direct-to-consumer claims. It may be offered to authorized physical dealers under a separate written dealer program.

8. Exclusions - What Is Not Covered

Misuse, abuse, neglect, improper storage, accidental damage, collision, impact, dropping, crushing, theft, vandalism, or use outside the intended purpose.
Improper installation, removal, reinstallation, mounting, routing, drilling, wire cutting, wiring, reversepolarity connection, reverse-trigger connection, fuse selection, grounding, voltage supply, or connection to a damaged or modified vehicle electrical system.
Damage caused by nonapproved alterations to original LOOKING components, connectors, housings, firmware, software, or accessories. Customers and installers may cut wire to the extent reasonably necessary for an installation and may use a properly rated third-party fuse tap because a fuse tap may not be included; however, all resulting work must follow the product manual, vehicle requirements, and accepted automotive electrical practices.
Fire, flood, water intrusion not attributable to a covered defect, lightning, electrical surge, excessive heat, freezing, corrosion, chemical exposure, contamination, insects, animals, or other external causes.
Use outside the specifications stated in the applicable user manual, including unsupported voltage, temperature, storage, memory card, wiring, or environmental conditions.
Unauthorized repair, disassembly, modification, reverse engineering, or use of unofficial firmware or software.
Normal wear and tear, aging, cosmetic scratches, dents, discoloration, fading, loose or worn consumables, adhesive degradation, or appearance changes that do not materially impair function.
Compatibility issues caused solely by third-party smartphones, operating systems, apps, wireless services, map services, vehicle electronics, aftermarket equipment, or platform updates.
Loss, corruption, overwriting, deletion, or inability to recover video, audio, GPS information, settings, or memory card content.
Products with altered, removed, unreadable, or mismatched serial numbers or proof-of-purchase information.
Commercial abuse, rental-fleet use, competition use, unlawful use, or resale activity inconsistent with the product’s intended consumer use, unless approved under a separate commercial agreement.

9. Installation and Labor Costs

Third-party or self-installation does not automatically void product coverage. However, damage caused by installation, removal, wiring, mounting, vehicle modification, or installer error is not covered.

Unless LOOKING USA expressly agrees otherwise in writing, this Limited Warranty does not include or reimburse: initial installation, removal, reinstallation, troubleshooting by an installer, vehicle diagnosis, vehicle inspection, shop labor, travel, mobile service, towing, rental vehicles, vehicle downtime, missed work, lost business, lost income, or other labor or consequential expenses. These services may be available for a separate fee.

10. Data, Recording, Software, and Compatibility

The customer is responsible for backing up important footage before service and immediately after any incident.
LOOKING USA does not provide data-recovery services and is not responsible for preserving, restoring, or returning footage or other data.
Repair or replacement may erase settings, firmware, recordings, account information, or stored data.
Wi-Fi, mobile-app, GPS, OTA, parking-monitoring, audio-recording, and related functions may depend on compatible devices, third-party operating systems, permissions, maps, wireless conditions, voltage, installation, and software updates.
The warranty covers a verified hardware defect; it does not guarantee perpetual compatibility with every future phone, operating system, app-store policy, vehicle, accessory, or third-party service.

11. Transferability

The unused portion of this warranty may transfer with the product to a new owner. The new owner must provide the original proof of purchase, product serial number, and reasonable evidence of lawful transfer.
Transfer does not restart, extend, broaden, or upgrade coverage.

12. Limitation of Remedies and Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE REMEDIES STATED IN THIS POLICY ARE THE EXCLUSIVE REMEDIES AVAILABLE UNDER THIS EXPRESS LIMITED WARRANTY. LOOKING USA’S
TOTAL LIABILITY UNDER THIS EXPRESS LIMITED WARRANTY WILL NOT EXCEED THE ORIGINAL PURCHASE PRICE PAID FOR THE COVERED PRODUCT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOOKING USA WILL NOT BE LIABLE UNDER THIS EXPRESS LIMITED WARRANTY FOR INCIDENTAL, INDIRECT, SPECIAL, EXEMPLARY, PUNITIVE, OR
CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF FOOTAGE, LOSS OF EVIDENCE, LOSS OF DATA, VEHICLE DOWNTIME, TOWING, RENTAL COSTS, LOSS OF USE, LOST PROFITS, LOST INCOME,
MISSED WORK, OR THIRD-PARTY CLAIMS.

Some states do not allow certain exclusions or limitations of incidental or consequential damages, or limitations on the duration of implied warranties. Accordingly, some limitations may not apply to you. Nothing
in this policy excludes liability or remedies that cannot lawfully be excluded, including liability arising from fraud, willful injury, unlawful conduct, or other non-waivable obligations.

13. Implied Warranties and State Rights

This policy is a LIMITED WARRANTY. Any implied warranties that apply under law, including merchantability or fitness for a particular purpose, are limited only to the extent permitted by applicable law.
No term in this policy reduces rights that cannot be waived under the Magnuson-Moss Warranty Act, the California Song-Beverly Consumer Warranty Act, or other applicable consumer-protection law.

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

14. Fraud, Misrepresentation, and Abuse

LOOKING USA may deny a claim involving forged or altered proof of purchase, false ownership information, a mismatched or altered serial number, intentionally caused damage, material misrepresentation, repeated fraudulent claims, or misuse of the warranty process. Denial will not affect any rights the customer may have under applicable law.

15. Governing Law and Dispute Process

This policy is governed by applicable federal law and, to the extent not preempted, the laws of the State of California, without regard to conflict-of-law principles. Before filing a formal claim, the customer and LOOKING USA agree to provide written notice describing the dispute and attempt in good faith to resolve it for at least thirty (30) days.

Any arbitration agreement, class-action waiver, small-claims exception, venue provision, or other disputeresolution requirement applicable to a purchase will be stated in the separate Terms and Conditions. Such provisions are subject to applicable law and should be reviewed by qualified U.S. counsel before publication.

16. Changes and Severability

LOOKING USA may update this policy prospectively. The version in effect on the original purchase date generally governs the express warranty for that purchase unless a later version is more favorable to the customer or a change is required by law. If any provision is held unenforceable, the remaining provisions will remain effective to the fullest extent permitted by law.

17. Contact Information

LOOKING TECH USA INC
Email: sales-dept@lookingtaiwan.com
Phone: 626-886-0171
Support Hours: Monday-Friday, 10:00 a.m.-5:00 p.m. Pacific Time
Website: https://www.lookingtaiwan.com/

Return and service addresses are provided only after support reviews the claim and issues written shipping instructions.

LOOKING TECH USA INC | Limited Warranty Policy