Q&A
LOOKING provides dashcams designed for cars, motorcycles, and bicycles, making it easy to find the right match for your ride and needs. Our motorcycle options cover regular scooters, heavy bikes, and select electric models, while our bicycle lineup features products like the LX2 and DB-5s. If you're not sure which model fits your vehicle, feel free to contact LOOKING customer support before purchasing.
To install a bicycle dash cam, you can choose the seatpost-mount one or helmet-mount one. Bicycle dash cams are generally installed with a dedicated mounting bracket. Make sure the main unit is secure, the lens points in the correct direction, and the installation does not interfere with riding. Follow the manual for the specific model.
The installation method for a motorcycle dashcam depends on your specific bike model. Some LOOKING motorcycle dashcams come with a power converter and require proper wiring into your vehicle's electrical system. We recommend having your dashcam installed by a certified LOOKING partner shops/distributors to ensure everything works properly and safely.
Some portable dash cams can be installed by the user according to the manual. Fixed installation motorcycle systems involve vehicle wiring and should be handled by a professional mechanic. Please confirm the model and installation requirements before purchase.
LOOKING dashcam main units and cameras(lens) are covered by a one-year warranty. In the event of a malfunction occurring under normal use, please contact LOOKING customer service for guidance regarding repair or replacement procedures. The actual scope of warranty coverage remains subject to the specific product terms and official warranty policy.
LOOKING dashcam main units and camera lenses are covered by a 1-year warranty, while accessories such as power cables, charging cables, and mounts carry a 3-month warranty. For products with specific warranty terms, the official product warranty policy shall prevail.
If a malfunction occurs during the use of your LOOKING dashcam, we recommend identifying your product model and the specific issue before contacting LOOKING customer service. Our support team will help diagnose the problem and guide you through subsequent repair procedures. Products eligible under warranty will be repaired or replaced in accordance with the official after-sales policy.
If a malfunction occurs while using your LOOKING dashcam, we recommend confirming your product model and noting the specific issue before contacting LOOKING customer service. Our support team will assist with diagnosing the issue and provide guidance on repair arrangements. Products that meet warranty conditions will be repaired or replaced in accordance with the official after-sales procedure.
Accessories such as power cables, charging cables, and brackets have a three-month warranty. Contact LOOKING customer service if an accessory fails during the warranty period.
The main unit and camera have a one-year warranty, while accessories have a three-month warranty. Eligibility depends on the purchase date, product condition, and cause of failure. Contact customer service as soon as a problem occurs.
Please provide the model, proof of purchase or order information, a description of the fault, and the contact person’s name and phone number. Photos or videos of the problem can also help customer service diagnose it.
Yes. If your LOOKING dashcam malfunctions after the warranty period has expired, you may still contact customer service for assistance. Our support team will evaluate repair feasibility and provide an estimate of associated repair costs based on your product model, the reported issue, and actual inspection results. We recommend providing your purchase proof, model number and detailing the malfunction prior to sending the unit in for service, allowing our team to assist you more efficiently.
If a LOOKING dashcam malfunctions during the warranty period due to manufacturing defects or functional failures inherent to the product, you may request inspection and repair services under the company's warranty policy. However, free warranty coverage does not apply to damage caused by human error, external forces, improper usage, or other conditions outside the warranty terms. The final determination of warranty eligibility is subject to the official warranty policy and technical inspection results upon service.
Recordings are normally stored on the memory card. Models that support Wi-Fi and an app can also let you view or download videos on the smartphone. The actual operation may vary depending on the model of the dash cam.
Choose the capacity according to the model’s supported specifications and maximum capacity. A compatible high-endurance card is recommended for stable long-term and loop recording. Most LOOKING's models support up to 128 GB, please select a suitable memory card based on the specifications and user manual of each product. It is recommended to back up important dashcam footage regularly to prevent data loss from loop recording or memory card failure.